Privacy Policy

Effective Date: 1/2026

At SF Tools, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit https://sftools.com, purchase our heat tools, or utilize our factory refurbishment services.

1. Information We Collect

We collect information that helps us provide a better experience and fulfill your orders:

  • Contact Information: Name, email address, phone number, and physical mailing address.

  • Transaction Data: Credit card numbers and billing information (processed securely through third-party payment processors).

  • Technical Data: Your IP address, browser type, and usage patterns on our website via cookies.

  • Repair Data: Serial numbers and usage history of tools sent to our Newport, NH facility for service.

2. How We Use Your Information

We use the collected data to:

  • Fulfill Orders: Process payments and ship tools, parts, or refurbished items.

  • Provide Support: Communicate with you regarding technical questions or repair estimates.

  • Improve Safety: Maintain records of tool ownership for safety recalls or technical bulletins.

  • Marketing: Send updates about new SF Tools products or seasonal promotions (you may opt out at any time).

3. Data Sharing and Third Parties

We do not sell your personal information to third parties. We only share data in the following circumstances:

  • Authorized Distributors: If you are looking for local service, we may share your contact info with an authorized SF Tools distributor in your region.

  • Service Providers: We share data with shipping carriers (e.g., UPS, FedEx) and payment processors to complete your transactions.

  • Legal Compliance: We may disclose information if required by law or to protect the safety and rights of SF Tools and our customers.

4. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyze site traffic. You can choose to disable cookies through your browser settings, though some features of the site may not function properly as a result.

5. Data Security

We implement industry-standard security measures, including SSL encryption, to protect your data during transmission. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

  • Request a copy of the personal data we hold about you.

  • Request that we correct or delete your personal information.

  • Object to the processing of your data for marketing purposes.

7. Children’s Privacy

Our website and products are intended for industrial professional use. We do not knowingly collect personal information from children under the age of 18.

8. Changes to This Policy

SF Tools reserves the right to update this Privacy Policy at any time. We will notify users of significant changes by updating the "Effective Date" at the top of this page.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact our team:

SF Tools 460 Sunapee St.

Newport, NH 03773

Phone: 800-867-4746

Email: info@sftools.com